Exchange or Repair Authorization
If you're experiencing issues with your product and believe it may need to be exchanged or repaired, please start by submitting a support ticket. A member of our team will review your case and determine the best course of action.
Important: Submitting a request does not guarantee an exchange or repair. Our support agents are required to walk through a mandatory troubleshooting process to identify whether the issue can be resolved through an update, setting adjustment, or known software behavior.
In many cases, replacing the hardware will not resolve the issue if it’s related to software or app configuration. Our team is here to help ensure you get the best possible outcome.
Note: If you purchased your product from a third-party reseller (e.g. Amazon, Best Buy, B&H), we recommend contacting them directly for any return or exchange inquiries, as their policies may differ.
