If your web browser is up to date, you may can't see video or blurred video from web interface.
Pls download this firmware and update it, reboot the camera and you will be good to go.
You can upgrade it from web interface, or using upgrade tool.
When you use upgrade tool, pls choose SOC, it will go to 70%, and pls restart the camera after 1min, and it will be working.
Link is : download
Dear Customer, if you are shopping on Amazon, pls double check the informations according these sheet. If you have received wrong Model, pls contact Avkans.pro@gmail.com to get the best solution. AVKANS can give you satisfied answers and solutoin always.
| Model No. | Camera Spec. |
| AV-CM20 | AVKANS 20X PTZ Camera with HDMI, SDI, IP Outputs. |
| AV-CM30 | AVKANS 30X PTZ Camera with HDMI, SDI, IP outputs. |
| AV-4K20 | AVKANS 20X 4K PTZ Camera with HDMI, SDI, IP, USB outputs |
| AV-CM20-TR | AVKANS 20X Auto Tracking PTZ Camera with HDMI, SDI, IP, USB outputs |
| AV-CM20-NDI | AVKANS 20X NDI PTZ Camera |
| AV-CM30-NDI | AVKANS 30X NDI PTZ Camera |
| AV-4K20-NDI | AVKANS 20X 4K NDI PTZ Camera |
| AV-CM20-TR-NDI | AVKANS 20X NDI Auto Tracking PTZ Camera |
| AV-JOY-IP | AVKANS Super IP/Serial Joystick Controller |
Notes:
Few times, Amazon shipped wrong camera to customers by their mistake. If you order NDI camera, but you received wrong camera(No NDI), pls contact avkans.pro@gmail.com. We can update your Camera to be NDI camera. The camera updated will be the same NDI camera you re-order.
If you order HDMI camera, you may receive NDI camera, then you are the lucky one, keep it and enjoy it.
