1. Specific Upgrade Steps
Before starting the upgrade, you need to download the matching official firmware first to avoid device malfunctions caused by firmware incompatibility. Open a computer browser, enter avkans.com in the address bar to access the official AVKANS website. On the homepage or relevant pages of the official website, scroll down the page with the mouse to find the section labeled "Download". In the "Download" section, browse and accurately locate the software option labeled "AV-JOY-PRO", click the download link corresponding to "AV-JOY-PRO", and wait for the software installation package to finish downloading.
Step 1: Enable DHCP and Obtain the Controller's IP Address
After connecting the controller to the local network, power it on to enter the menu interface. Click "System" to find the "Net" settings, enable DHCP to allow the controller to automatically obtain an IP address from the local area network (LAN). Wait for 1-2 seconds, and the interface will display the assigned IP address (e.g., 192.168.50.75, which will be used for subsequent login). Then click "Save" to save the settings.
Step 2: Log in to the Controller via a Browser
Open any browser on the computer, enter the IP address noted in Step 1 (e.g., 192.168.50.75) in the address bar and log in. Enter the default value "admin" in both the username and password fields (if you have modified the account password before, use the modified one to log in), and click the login button. After successful login, you will enter the controller management main interface (the interface layout may vary with different firmware versions, but the names of core functions are the same, so there is no need to worry about operation conflicts).
Step 3: Upload and Install the New Firmware
In the management main interface, find the page related to "System Setting", locate the "Upgrade" button in the "Maintain Information" section and click it. In the pop-up file window, find and select the new firmware file downloaded to the desktop earlier. Then start the system upgrade; the system will automatically upload the firmware and execute the installation. When the page pops up a prompt "Upload File 100%", it indicates that the firmware installation is successful. At this time, the controller will also display "Upgrade completed, please shut down and restart later".
Step 4: Restart the Controller Twice and Confirm the Upgrade Result
When the controller displays "Upgrade completed, please shut down and restart later", turn off the controller's power switch, wait for 10 seconds, and then turn the power back on. At this time, the controller screen will still display "Upgrade completed, please shut down and restart later". Don't worry; follow the prompt to turn off the controller's power switch again and wait for the restart. After restarting, click the "Version" section in "System" and check the current firmware version number. If it is consistent with the new firmware version, it means the upgrade is successful.
Step 5: Post-Upgrade Must-Do: Re-enable DHCP
Important reminder: After the firmware upgrade, the controller will restore to factory settings, and the previous network configuration will be cleared. Therefore, you need to re-enable DHCP.
Enter the "Net" interface of the controller again, switch DHCP to enable mode, and allow the device to re-obtain an IP address from the LAN (if the LAN remains unchanged, the IP address may be the same as before the upgrade or may change, so you need to record it again). Return to the computer browser, enter the new IP address to log in again, and then you can use the upgraded controller normally.
2. Detailed Explanation of New Functions After Upgrade
The new firmware adds 2 practical functions, which greatly improve the controller's compatibility and operational flexibility. The following are the function descriptions and usage key points.
Function 1: 3 Protocol Searches (Taking VISCA IP as an Example)
Function purpose: Supports multiple protocols (VISCA IP, ONVIF, NDI) to match cameras of different brands, solving device compatibility issues. The specific operations are as follows.
Usage Key Points:
- Cam ID Setting: The camera ID must be a number (1, 2, 3...). Inputting letters or symbols is strictly prohibited; otherwise, the device cannot be recognized.
- RTSP Address Verification: RTSP is a protocol for camera video stream transmission. The RTSP address formats of different brands (such as SONY and Hikvision) are different (example: the address of a certain camera is "rtsp://admin:123456@192.168.0.100:554/stream1"). You need to fill in the correct address according to the camera manual.
- Common Port Reference: The default port for VISCA IP is 1259, and the default port for SONY VISCA is mostly 52381.
Function 2: Camera Preview/Control/Preset Position Management
Function purpose: No additional software is required; camera operations can be directly completed on the controller interface, simplifying the debugging process.
Core Operations:
- Preview: View the real-time video screen of the connected camera to confirm whether the device is online.
- Control: Control the camera's rotation, zoom, and focus through the interface buttons.
-
Preset Positions: Add, edit, and delete the preset angles of the camera, and switch the shooting angle with one click.
3. Precautions: Handling of NDI Key Loss
If your controller supports the NDI function, the NDI key may be lost after the upgrade, resulting in the inability to use the NDI function. The handling method is as follows:
- Find the NDI settings in the controller management interface, click to download the key file, and save the generated file to the computer.
- Send the key file to the AVKANS technical support email, and explain your controller model and upgrade status.
The technical support team will regenerate the NDI key for you. After receiving it, import the key in the NDI settings, and then the NDI function can be restored.
