AVKANS GO Tester Program - $200 deposit / Must be invited to join.

AVKANS GO Tester Program – Terms & Deposit Agreement

Program Title: AVKANS GO Tester Program

Deposit Amount: $200.00 USD

Retail Value of Equipment: $349.00 USD

1. Program Overview & Deposit Policy

By participating in the AVKANS GO Tester Program, you agree to pay a $200.00 USD refundable deposit to reserve your testing unit. This payment is a security deposit, not a purchase price or testing fee.

Upon successful completion and submission of all required testing deliverables outlined below within 30 days of receiving the camera (subject to timeline adjustments in Section 5), AVKANS will refund the full $200.00 USD deposit back to your original payment method. The AVKANS GO camera ($349 USD retail value) will remain yours to keep as our appreciation for your feedback.

2. Tester Qualifications & Eligibility Criteria

To be accepted into the AVKANS GO Tester Program, participants must meet all of the following requirements:

• Role & Identity: Must be an active youth sports coach, team parent, team manager, or sports content creator.

• Streaming Frequency: Must live stream games or practices at least once (1) per week during the testing period.

• Technical Setup Knowledge: Basic understanding of live streaming setups and network management (experience with mobile hotspots, Starlink, or portable Wi-Fi equipment is highly preferred).

• Gear & Testing Enthusiasm: Passionate about video gear, willing to thoroughly test different features, and able to dedicate time to providing detailed, constructive feedback.

• Cooperation & Responsiveness: Willing to report technical issues to AVKANS first, provide detailed bug reports, and test updated firmware or app versions to verify fixes.

3. Required Tester Deliverables

To qualify for the full $200.00 USD deposit refund, the tester must complete and submit the following 4 mandatory items:

• Deliverable 1: Video Review & Setup Walkthrough

  Record a video (minimum 60 seconds) showing your real field setup (mounting, network connection, and streaming workflow) along with your honest verbal review and feedback on the AVKANS GO camera.

• Deliverable 2: Social Community Post

  Publish at least one (1) public post sharing your genuine testing experience, camera setup photos, or sample streaming clips in a relevant online sports community (e.g., Facebook Groups, YouTube channel, or local sports streaming forums).

• Deliverable 3: Sample Game Footage & Field Photos

  Provide AVKANS with 2–3 high-resolution photos of the camera set up at your sports venue and 1–2 raw game clips/highlights (30–60 seconds) recorded via the camera/app.

• Deliverable 4: Technical Feedback & Bug Survey

  Complete our quick online survey to report any technical issues, disconnections, or feature suggestions directly to our product engineering team.

4. Content Rights & Media Usage

By submitting videos, photos, feedback, or game footage to AVKANS, you grant AVKANS a non-exclusive, royalty-free, worldwide license to use, edit, publish, and display the content for marketing, product improvement, user guides, and promotional purposes across website, social media, and digital advertising channels.

5. Issue Reporting, Support & Firmware Update Cooperation

• First-Contact Rule: If you encounter any functional issues, connection failures, or unexpected behavior during testing, you agree to contact the AVKANS support team (support@avkans.com) first before making any assumptions or publishing public reviews. This ensures we can verify whether the issue stems from a user setup error or a genuine software/hardware bug.

• Firmware Update & Re-Testing: If a confirmed bug or defect is identified, AVKANS will provide an updated firmware or app version within 24 hours to 7 business days. Testers are required to install the updated firmware/app and conduct a follow-up test to verify if the issue has been resolved.

• Flexible Timeline Extension: If a firmware or app update is required during your testing period, the initial 30-day testing window will be automatically extended to give you sufficient time for re-testing. The testing timeframe is flexible and not strictly limited to 30 fixed days when firmware updates are involved.

6. Thorough Testing & Quality Standards

• Deep Hands-On Experience: Testers are expected to thoroughly explore the AVKANS GO camera and AVKANS LIVE app across multiple real-world game conditions (e.g., daytime/nighttime lighting, mobile hotspot vs. Wi-Fi). Submissions based on brief, superficial, or incomplete testing will not be accepted for deposit release.

• Authentic Reviews: All video reviews and community posts must reflect your genuine, in-depth user experience after fully testing the equipment and completing any necessary firmware updates.

7. Refund Verification & Processing

• Verification Period: Upon receipt of all 4 completed deliverables, the AVKANS team will review the submissions within 3–5 business days.

• Refund Execution: Once verified, the full $200.00 USD deposit will be issued back via your original payment method (PayPal, Credit Card, or Stripe).

• Non-Compliance: If a participant fails to submit the agreed deliverables or abandons the program without prior notice within the agreed testing timeframe, the $200 deposit will be forfeited, and no refund will be processed.

8. Shipping & Support

AVKANS will cover standard shipping costs of the camera to the tester. If the unit arrives defective or damaged during shipping, please notify support@avkans.com within 48 hours for an immediate replacement.